FAQs

Botnest is designed to run a chatbot for your business on your website. It combines your knowledge and instructions with a branded widget, text and voice conversations, lead capture, appointments, workflows and usage controls. Its value is bringing these tools into one workspace; the right choice depends on the features and integrations your business needs.

You can create a bot, add knowledge and adjust its settings from the dashboard. Adding it to your website requires inserting the embed code, which your website administrator can help with. Custom API integrations require development work and an active paid Business subscription.

Yes. Configure your bot to collect relevant contact details and appointment information during conversations. Review leads, appointments and follow-up information in your dashboard. Ask only for the information your business needs and explain its purpose to visitors.

Entities organize useful details from a conversation, such as a name, date or service preference. Workflows guide the conversation through configured steps. Together, they help your bot collect consistent information and support your business process.

Set allowed domains and IP addresses where appropriate, review blocked attempts and monitor token usage. These controls help reduce unwanted access, while account quotas stop further responses when the input or output allowance is exhausted. They do not guarantee that every abusive request will be detected.

Conversation history and optional memory help preserve context, but they are different from training. Review answers, update your knowledge and add curated training examples to improve behavior. Test important changes before publishing; every conversation does not automatically retrain the underlying model.

Add PDFs, text, website URLs and clear instructions. Use training examples and test conversations to refine answers. Updating knowledge guides responses; it does not automatically retrain the underlying model with every chat.

Yes. Embed the chat widget and use its available appearance settings. Set domain and IP restrictions when needed, and review blocked attempts in your dashboard.

Stripe securely collects your card details. Choose monthly billing at $19 for Starter or $49 for Business, or annual billing at $182.40 for Starter or $470.40 for Business. All prices are in USD; annual billing saves 20%. Manage cancellation from Billing.

A card is required for the 14-day trial. Afterward, your selected monthly or annual price is charged unless you cancel beforehand. Annual plans save 20%; token allowances renew monthly for both billing options.

All your bots share the account’s input and output allowance. A warning appears at 90% usage. Responses pause when either limit is reached. A $10 token pack adds 1 million input and 100,000 output tokens until your next renewal.

Business includes 10 million input and 1 million output tokens per billing period, compared with Starter’s 2 million input and 200,000 output tokens. Active paid Business subscriptions also include developer API access with scoped, expiring and revocable keys.